9-1-1 telecommunicators are the unseen heroes of public safety, and they are the first responder.

911 operators have one of the most difficult jobs in American society.

Telecommunicators are often overlooked in emergency services. Very few people seek out jobs as a 911 dispatcher/call taker, but instead think of becoming police, fire personnel and medics.

Public safety telecommunicators possess a special skill set that most people cannot comprehend. They must remain calm and empathetic, yet be gently assertive and maintain control when gathering information from and providing life-saving instructions to the public and responders.