Running a 911 emergency communications center isn’t easy. Problems can come at you from every direction. Take staff turnover, for example. Your telecommunicators are the very heart of your 911 center, but the revolving door is working against you. Supportive supervision and perceived recognition are two key factors in predicting employee commitment.
But as a manager, you can’t allocate time to provide individualized supportive supervision if you’re too busy doing other things. And you also can’t provide effective support if you don’t know where your telecommunicators are struggling in the first place.
