Today, almost every 911 center is caught up in the endless revolving door of turnover, recruiting and training. Recently, NICE held a virtual roundtable on ‘Reducing 911 Turnover and Engaging Staff’ to see how innovative 911 thought leaders are addressing this problem. Here are some key take-aways from that session.

9-1-1 telecommunicators are the unseen heroes of public safety, and they are the first responder.

Dispatchers are the first first responders, the lifeline between citizens and officers. They play a vital role in emergency situations.

National Public Safety Telecommunicator’s Week recognizes annually the important contributions that telecommunicators make in their communities.

National Public Safety Telecommunicators Week recognition is especially important these days.