Why Investing in AI-enabled Speech Technologies and DEMS Are a Wise Decision

Beyond obvious skills like coaching, teaching and mentoring, succeeding as a trainer requires unwavering positivity, encouragement, and the ability to inspire others. Amy Sullivan, Communications Training Officer for the Spokane Regional Emergency Communications (Spokane, WA), a co-recipient of the PSAPs’ Finest Trainer of the Year award, exemplifies these qualities.

Police forces have long had a love hate relationship with CCTV. In many cases it has proven instrumental in providing evidence that has led to successful arrests, prosecutions and sentencing.

Is your 911 center lacking the time and resources to perform Quality Assurance (QA) on 911 calls? Using outdated technology and spreadsheets to perform QA? Do you need to navigate multiple systems and time consuming processes?

Each year NICE’s PSAPs’ Finest awards program recognizes a Telecommunicator of the Year. This year, that distinction went to Cheri Kline, an Emergency Communications Specialist with Aurora911 (Aurora, CO).