Text-to-911 is an emergency service that allows individuals to send text messages to emergency dispatch centers, such as 911 in the United States and Canada, instead of making a traditional voice call. This service is primarily designed for individuals who are deaf, hard of hearing, or have difficulty speaking, as well as in situations where making a voice call is unsafe or not possible.
Text-to-911 enables people to communicate with emergency services by sending a text message, typically using their mobile phones. The text message is received by a trained emergency dispatcher who can then respond and coordinate appropriate assistance.
It's important to note that while text-to-911 is becoming more widely available, it may not be universally accessible in all areas. The availability of this service depends on the capabilities and infrastructure of the local emergency dispatch center. It is recommended to check with your local emergency services to determine if text-to-911 is available in your area.
In cases where text-to-911 is not available or if you have the ability to make a voice call safely, it is generally still recommended to call 911 directly to ensure the fastest and most effective response in emergency situations.
How NiCE Can Help?
With emergency communications becoming more complex by the day, and turnover at an all-time high, having the insight and time to focus on staff has never been more essential. That’s where NiCE comes in. As the single system of record for all your data, we give you more time back in your day to engage with staff. And help you get to the truth that’s hidden in your data faster. With the ability to see everything exactly as it happened, our automated solutions for 911 audio recording and reconstruction, automated evidence production, automated 911 quality assurance and real-time performance metrics put the truth at the heart of everything you do. Whether it’s reconstructing incidents, or empowering your telecommunicators to be the best at what they do. NiCE helps you get it right every time.
NiCE’s Evidencentral platform for Public Safety & Justice agencies revolutionizes the way data is managed, from the time an incident happens, until cases are successfully closed and prosecuted.
If you’re considering NiCE, or just want more information, simply fill out the form and we’ll be in touch.
