Overstressed, overworked and underappreciated: 911 telecommunicators everywhere are reaching a breaking point. It’s no wonder average annual turnover is nearing 30% and 1 in 5 telecommunicators leave their job in the first year. With a shrinking applicant pool, it’s more important than ever to keep your current telecommunicators happy and engaged. Supportive supervision is essential, but as a 911 leader, you can’t be spending time coaching and training when you’re too busy doing other things. It’s also difficult to provide effective support when you don’t know where or how telecommunicators are struggling in the first place.
