What is the Enhanced 911 System?
The Enhanced 911 (E911) system and services refer to an advanced emergency calling system that provides additional information to emergency responders when a call is made to the emergency services number, typically 911. E911 systems are designed to improve the effectiveness and efficiency of emergency response by transmitting accurate location information and other essential details to emergency personnel.
Here are the key components of the E911 system and services:
Location information: E911 systems aim to provide precise location data of the caller to emergency dispatchers. This can be achieved through various means, including GPS (Global Positioning System) technology, triangulation of cell phone towers, or Wi-Fi positioning.
Caller information: In addition to location, E911 systems strive to deliver important caller information to emergency operators. This can include the caller's phone number, name, and relevant details registered with the service provider.
Automatic Number Identification (ANI): E911 systems utilize ANI to automatically retrieve and display the caller's phone number to emergency call takers. This feature allows operators to contact the caller in case of disconnection and provides a means for return calls if needed.
Automatic Location Identification (ALI): ALI is another critical component of E911 services. It involves automatically determining and displaying the caller's location information to emergency operators, enabling them to dispatch appropriate help to the correct location swiftly.
Enhanced services: E911 services go beyond basic emergency call routing. They can include additional features such as text messaging to 911, support for hearing-impaired individuals, automatic crash notifications in vehicles equipped with telematics systems, and integration with public safety answering points (PSAPs) to streamline emergency response operations.
The implementation of E911 systems varies between countries and regions, but the overarching goal is to enhance emergency response by providing accurate caller location and relevant information to emergency services. These advancements can help reduce response times, improve the accuracy of dispatching resources, and ultimately save lives in critical situations.
Enhanced 911 Equipment, equipment located at the PSAP or controller type equipment located at the Service Provider's location that provides or supports enhanced 911 capability.
How NICE Can Help?
With emergency communications becoming more complex by the day, and turnover at an all-time high, having the insight and time to focus on staff has never been more essential. That's where NICE comes in. As the single system of record for all your data, we give you more time back in your day to engage with staff. And help you get to the truth that's hidden in your data faster. With the ability to see everything exactly as it happened, our automated solutions for 911 audio recording and reconstruction, automated evidence production, automated 911 quality assurance and real-time performance metrics put the truth at the heart of everything you do. Whether it's reconstructing incidents, or empowering your telecommunicators to be the best at what they do. NICE helps you get it right every time.
Taming 911 Turnover: Strategies for Success
Overstressed, overworked and underappreciated: 911 telecommunicators everywhere are reaching a breaking point. It’s no wonder average annual turnover is nearing 30% and 1 in 5 telecommunicators leave their job in the first year. With a shrinking applicant pool, it’s more important than ever to keep your current telecommunicators happy and engaged. Supportive supervision is essential, but as a 911 leader, you can’t be spending time coaching and training when you’re too busy doing other things. It’s also difficult to provide effective support when you don’t know where or how telecommunicators are struggling in the first place. View this on-demand webinar to learn about innovative solutions that 911 centers are implementing to tame rising turnover.
eBook: 5 Ways to Improve 911 Staff Performance & Retention
Running a Public Safety Answering Point isn’t easy. Problems can come at you from every direction. Take 911 turnover, for example. Your telecommunicators are the very heart of your 911 center, but the revolving door is working against you. Supportive supervision and perceived recognition are two key factors in predicting employee commitment. But as a manager, you can’t allocate time to provide individualized supportive supervision if you’re too busy doing other things. And you also can’t provide effective support if you don’t know where your telecommunicators are struggling in the first place. In this eBook we show you 5 ways to address these challenges to improve performance in your PSAP.
Digitally Transforming 911: Creating Frictionless PSAP Operations
As a 911 center leader, you’re pulled in a lot of different directions. Your time is consumed managing daily operations, and handling performance reporting, hiring, staff supervision, and even navigating different systems to reconstruct incidents to fulfill evidence requests. All of this manual work and the friction it creates in day-to-day processes can slow you down, and distract you from important things that can keep your staff motivated and engaged – like Quality Assurance, coaching, training and mentoring. In this on-demand webinar, City of Detroit CIO Art Thompson and NICE's Joe Scaffidi explain how you can free up time and resources to focus on the human side of 911, by digitally transforming manual, time-wasting tasks.