A 911 CAD (Computer-Aided Dispatch) System is a sophisticated software platform utilized by emergency dispatch centers to manage and coordinate the response to emergency calls. This system serves as the central nerve center for handling incoming emergency calls, dispatching appropriate resources, and tracking the status of incidents in real-time.
At its core, a 911 CAD System automates and streamlines the dispatching process, enabling dispatchers to efficiently handle emergency calls and deploy the necessary resources to respond effectively. It integrates seamlessly with various communication channels, including telephone lines, radio frequencies, and text-to-911 services, to receive emergency calls and capture essential information from callers.
Key functionalities of a 911 CAD System include call handling, resource management, incident tracking, mapping and location services, documentation and reporting, and integration with other public safety systems. These functionalities work together to ensure that emergency calls are handled promptly, resources are dispatched efficiently, and incidents are tracked and managed effectively from start to finish.
A 911 CAD System plays a critical role in facilitating the rapid and coordinated response to emergencies, helping to ensure the safety and well-being of communities by providing dispatchers with the tools and capabilities needed to manage emergency response activities in real-time.
How NICE Can Help?
With emergency communications becoming more complex by the day, and turnover at an all-time high, having the insight and time to focus on staff has never been more essential. That’s where NICE comes in. As the single system of record for all your data, we give you more time back in your day to engage with staff. And help you get to the truth that’s hidden in your data faster. With the ability to see everything exactly as it happened, our automated solutions for 911 audio recording and reconstruction, automated evidence production, automated 911 quality assurance and real-time performance metrics put the truth at the heart of everything you do. Whether it’s reconstructing incidents, or empowering your telecommunicators to be the best at what they do. NICE helps you get it right every time.
NICE’s Evidencentral platform for Public Safety & Justice agencies revolutionizes the way data is managed, from the time an incident happens, until cases are successfully closed and prosecuted.
If you’re considering NICE, or just want more information, simply fill out the form and we’ll be in touch.
