2024 PSAPs’ Finest Line Supervisor of the Year Annerly Cooper has been an Emergency Communications Supervisor with the Arapahoe County Sheriff's Office since August 2021.

2023 PSAPs’ Finest Director of the Year Melissa Alterio (Executive Director, Cobb County Department of Emergency Communications) is a leader who sets the tone for the Cobb County ECC through her positivity, empathy, compassion, and grace.

How innovative forces are automating video collection and redaction

Ten years ago, His Majesty’s Inspectorate of Constabulary and Fire and Rescue (HMICFRS) introduced its police efficiency, effectiveness and legitimacy (PEEL) inspections.

Why WFM Technology Employed by Traditional Contact Centres is Now Making Inroads in Police Control Rooms