The St. Francois County 911/ Ste. Genevieve County 911 consolidated center dispatches for 33 agencies including police, fire and EMS, and uses NICE Inform in its primary and secondary (backup) dispatch centers to record all phone lines and radio frequencies. NICE Inform is central to the agency’s quality assurance program and also essential for fulfilling records requests. The center relies on integrated screen recording for documenting how incidents were handled and to enhance its quality assurance program. Center staff loves the ease-of-use and robust functionality of NICE Inform.
