For a 911 dispatcher, being able to listen to one’s own 911 calls is the best form of training. The Operations Supervisor for the San Francisco Department of Emergency Management Division of Emergency Communications says his dispatchers are on a mission to deliver the best service to citizens.
NICE helps them be at the top of their game. NICE Inform is an invaluable tool for every-day coaching, training and feedback. NICE can give dispatchers peace of mind that they handled an incident properly, and since there’s always opportunity for improvement, it can show them where they can do better as well.
